Orders once placed cannot be cancelled.
If you refuse a Product from us due to a torn or damaged product, a replacement will be provided to you and a refund may also be processed depending upon the facts and circumstances of each case.
We will notify you of your refund, if any, via phone or e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via phone or e-mail that you were entitled to a refund. If all or part of a Product (Defective Item) is defective, we will credit you an amount equivalent to the value of the Defective Item towards a future purchase, including any applicable delivery charges and any reasonable costs you incur in refusing the Defective Item.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
All of our snacks are backed by a 100% customer satisfaction guarantee. If you are not satisfied with a product for any reason, please contact us within seven (7) days after delivery, and we will either replace the product or credit you the purchase price for that product depending on the problem.
Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (unforeseeable events)
An unforeseeable event includes any act, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Unforeseeable Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Unforeseeable Event to a close or to find a solution by which our obligations under the Contract may be performed despite any such event.
Your order will be fulfilled by the delivery date set out in the Confirmation, absent the occurrence of an Unforeseeable Event. In this case, we are not liable for the cost of any compromised or failed deliveries; however, we reserve the right to refund you for all or part of any such compromised or failed deliveries as we see fit.